FAQS

CAN I REPLACE A LOST EARRING?

Or course! We will only charge half of the retail price, plus shipping. To order a single earring, email us a photo of the lone earring and we’ll provide further information on how to order: info@shopfleuri.com

I PLACED AN ORDER – THE TRACKING NUMBER SAYS IT HAS BEEN DELIVERED, BUT IT HAS NOT YET ARRIVED?

Not to fret, sometimes the parcel has been pre-scanned preemptively as delivered, but is still en route. The parcel typically will arrive within 24 hours of the status reading as delivered.

A couple things to do in the meantime: if you live in an apartment – check with the security desk, concierge, community mailbox or your neighbor in the event it has been left there while you were out.

Notify us if after 24 hours if the package has not arrived. We will file an investigation claim with our shipping carrier to obtain details on your package. Please note this process could take up to ten days.